Pembrokeshire's
Trusted Plumbing &
Heating Engineers

As a rough guide, if your boiler is over 12 years old, the cost of repairs is more than half the value of a replacement, or it keeps breaking down repeatedly, replacement is usually the better long-term option. A new A-rated boiler can also significantly reduce your gas bills. We'll give you an honest assessment — we won't recommend a new boiler if a repair will do the job.

Yes, for several reasons. It keeps your boiler running safely by checking for carbon monoxide risks, it maintains efficiency (which saves money on gas bills), it is usually a condition of your manufacturer warranty, and it helps identify small issues before they become expensive repairs. We strongly recommend servicing every 12 months.

We install and service all major brands including Worcester Bosch, Vaillant, Baxi, Ideal, Viessmann, Glow-worm, Potterton, Ferroli and Ariston. For new installations, we typically recommend Worcester Bosch and Vaillant for their reliability and parts availability, but we're happy to work with your preferred manufacturer. We carry a good stock of common parts for most major brands.

We aim to reach most Pembrokeshire addresses within 60 minutes for genuine emergencies such as no heating or hot water, burst pipes, or suspected gas issues. Response times may vary depending on our location at the time of your call. We'll always give you an honest arrival estimate when you phone.

Yes. For larger jobs such as new boiler installations, bathroom fitting or full central heating systems, we visit the property, assess the work and provide a written quote at no charge and no obligation. For smaller repairs, we can often give an estimate over the phone based on your description, with a confirmed price before any work starts.

Emergency callouts, especially out-of-hours visits, may incur a call-out charge. We will always tell you the applicable charge when you ring, before we dispatch — so there are no surprises. The cost is fair and we're straightforward about it.

Yes, we carry full public liability insurance and employer's liability insurance. You can request details of our insurance cover when booking. Gas Safe registration also provides an additional layer of protection and accountability for any gas-related work.

A straightforward like-for-like combi boiler replacement typically takes one full day. More complex installations — for example, a new system with new pipework, additional radiators or a change from a back boiler — may take two to three days. We'll give you a clear timeframe in the quotation so you can plan accordingly.

We accept bank transfer and cash. For larger jobs we typically request a small deposit on acceptance of the quote, with the balance on completion. We'll always confirm payment terms before work begins.

If you smell gas, do not operate any light switches or electrical appliances, do not smoke or use naked flames, open windows and doors, and leave the property. Call the National Gas Emergency Service on 0800 111 999 immediately — this is free and available 24 hours a day. Only call us once the National Gas Emergency Service has attended and made the property safe.

Please call us to discuss. A significant number of Pembrokeshire properties use oil or LPG rather than mains gas due to the rural nature of much of the county. Contact us to find out what we can currently offer for your fuel type and we'll be honest about whether we can help or who best to refer you to.

You can verify any Gas Safe engineer by visiting GasSafeRegister.co.uk and entering our registration number or name. Our engineer will also carry a Gas Safe ID card, which you are welcome and encouraged to check before any gas work begins. A legitimate engineer will always be happy to show you their card.